Last updated: 2 July 2026
CMS (“we”, “us”, “our”) provides cleaning and maintenance services across Wollongong, the Illawarra and Sydney. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
We collect personal information you provide when you request a quote, make a booking, or contact us — typically your name, phone number, email address, property or site address, and details about the services you need. If you contact us via WhatsApp, Facebook or Instagram, we also receive the information you share on those platforms.
How we use it
We use your information to respond to enquiries and provide quotes, schedule and deliver cleaning services, communicate about bookings, invoices and service updates, and improve our services. With your consent, we may occasionally contact you about our services — you can opt out at any time.
How we store and protect it
Your information is stored securely in our business systems, including our website host and email provider. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure, and we retain it only as long as needed for the purposes above or as required by law.
Who we share it with
We do not sell your personal information. We may share it with service providers who help us run our business (such as website hosting, scheduling and accounting software), and where required by law. Some providers may store data outside Australia; where they do, we take reasonable steps to ensure comparable privacy protections apply.
Third-party services on our website
Our website uses embedded services including Google Maps, and links to Facebook, Instagram and WhatsApp. These providers may collect information under their own privacy policies. See our Cookie Policy for details on cookies.
Access, correction and complaints
You may request access to or correction of the personal information we hold about you by contacting us at the details below. If you have a privacy concern, contact us first and we will respond within a reasonable time. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
CMS
Wollongong NSW, Australia
Email: admin@cmsltd.com.au
Phone: +61 423 722 310