Last updated: 2 July 2026
These terms apply to cleaning and maintenance services provided by CMS (“we”, “us”, “our”) to you, the client. By booking a service, you agree to these terms.
Quotes and bookings
Quotes are provided free of charge and are valid for 30 days unless stated otherwise. A quote is based on the information you provide; if the scope or condition of the site differs materially on arrival, we will discuss any price adjustment with you before proceeding. A booking is confirmed once we agree on a date, time and scope.
Price-beat guarantee
Where we offer to beat your current cleaner’s rate, this applies to a like-for-like scope and frequency, and we may ask for reasonable evidence of your current rate (such as a recent invoice). The guarantee applies to regular services, not one-off specials.
Access and site requirements
You agree to provide safe access to the property at the scheduled time, including keys, codes or an on-site contact as arranged, and to make us aware of any hazards, fragile items or special requirements before the service. Running water and electricity must be available unless otherwise agreed.
Cancellations and rescheduling
Please give us at least 24 hours’ notice to cancel or reschedule. If we cannot access the property at the scheduled time, or a booking is cancelled with less than 24 hours’ notice, a call-out or cancellation fee of up to 50% of the booked service value may apply.
Payment
Payment terms are stated on your quote or invoice. Unless agreed otherwise, invoices are payable within 7 days. Commercial accounts may be offered periodic invoicing by agreement. Overdue accounts may have services paused until payment is received.
Our service guarantee
We stand by our work. If you are not satisfied with any part of a clean, tell us within 24 hours and we will return to re-clean the affected areas at no charge. Refunds and re-cleans are handled in line with your rights under the Australian Consumer Law, which these terms do not limit.
Damage and liability
We treat every property with care. If you believe our team has caused damage, notify us within 48 hours of the service with reasonable detail. We hold public liability insurance, and we will repair, replace or compensate for damage we cause, up to the limits of that cover. We are not responsible for pre-existing damage, wear and tear, or surfaces that cannot withstand standard cleaning methods where we were not warned of their condition.
Our team
Our cleaners are police-checked, trained and supervised. You agree not to directly engage a CMS staff member for private cleaning work within 6 months of their last service at your property without our written agreement.
Changes to these terms
We may update these terms from time to time. The version published on this website at the time of your booking applies.
Governing law and contact
These terms are governed by the laws of New South Wales, Australia.
CMS — Wollongong NSW, Australia
Email: admin@cmsltd.com.au · Phone: +61 423 722 310